Help Center

We know how complicated and confusing it can be to select the right pet insurance. We would like to make it as easy for you as we can! Find below a list of topics, including our most frequently asked questions. At any time you can do a search in the box below or call us on 1-800-935-7280 and speak with one of our agents.

More treatment options become available for your dogs and cats as veterinary care costs rise rapidly. Thanks to pet health insurance you can count on financial support of a pet insurance provider to help you give your dogs and cats the best possible care depending on the coverage plan level you´ve selected for your dog or cat.

To make it as easy as possible for you to maintain your coverage without interruption, we automatically reissue your pet insurance plan each year. Keep in mind that your annual deductible and incident limit reset at that time. Also, unless you have Continuing Care, conditions that occurred in the previous plan period will not be covered in the next plan period, unless 180 days have passed since cure and last treatment.

It’s easy! All you have to do is fill out our 1-page claim form, then fax, mail, or email it to us with your itemized receipts. Just make sure you sign the form. To make it even easier, we don’t require your veterinarian to fill out any part of the form or sign it. Click here to learn more or download the form.

Your accident coverage will begin the day after you enroll. Wellness coverage, if included, will also begin the day after you enroll. Illness coverage, if included, will begin 30 days after your effective date. (Please note that all plans are subject to underwriting and are not issued without receipt of payment).

Default the reimbursement level is on 80% and the deductible on $250 per year . Did you know that you can be covered up to 90% of the covered vet cost and you can set your own deductible as low as $100 per year. When you enroll, please make changes if you wish before clicking.

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